Terms and Conditions

Terms and Conditions


Introduction


Welcome to O.N.W. (Owl N Wood)! These Terms and Conditions outline the rules and guidelines for using our website and purchasing our products. By accessing or shopping with us, you agree to comply with these terms.

---

Payment Methods

We accept various payment methods, including [insert payment options such as Visa, MasterCard, PayPal, etc.]. Payment must be completed before orders are processed and shipped.

---

Shipping and Delivery

We offer free standard shipping on all orders over $250. For U.S. orders, we provide two shipping options:

  • Standard Shipping: 2-5 business days.
  • Expedited Shipping: 1-3 business days.


Shipping methods and costs will be displayed during checkout. Depending on the weight and destination, we use USPS Priority, UPS Ground, UPS 3-Day Select, or UPS 2nd Day Air. Orders are typically processed within 2-5 business days unless an item is on backorder, in which case you will be notified.

Please note, we do not ship to P.O. Boxes, and delivery to remote locations such as Alaska and Hawaii may experience delays.

For international orders, we currently offer shipping via USPS First-Class International to Canada and Europe only. If you require overnight or express delivery, please contact us in advance or leave a note during checkout. An invoice will be sent for additional charges, and your order will not ship until payment for expedited shipping is received.

---

Returns and Refunds

At O.N.W., we want you to be completely satisfied with your purchase. If you are not happy with your item for any reason, you may return it within 7 days of receipt for store credit only.

  • Items must be shipped back to us within 7 days of receiving them.
  • Products must be returned in their original condition, free from stains, rips, and with all tags attached.
  • If the item meets our return criteria, we will process the store credit or exchange within 3 business days.


Please note that the cost of shipping returns is the responsibility of the buyer, and original shipping fees cannot be refunded. However, for U.S. orders, O.N.W. will cover the shipping cost for exchanged items.

---

Use of the Website

You agree to use the O.N.W. website for lawful purposes only. You may not engage in any activity that could harm or disrupt the website, such as fraudulent activities, sending spam, or uploading malicious software.

---

Limitation of Liability

O.N.W. (Owl N Wood) is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our website or purchase of our products. This includes but is not limited to any damages related to lost or delayed packages, unauthorized access, or data breaches.

---

By placing an order with O.N.W., you acknowledge that you have read, understood, and agree to our terms and conditions. If you have any questions, please contact us at info@owlnwood.com.