Shipping Information
Shipping Policy
Free Shipping on Orders Over $250
We offer free standard shipping on all orders over $250. All items are carefully packaged and shipped via the United States Postal Service (USPS) with delivery confirmation. Orders are typically shipped within 2-5 business days after payment is received. If any item is on backorder, you will receive an email notification as soon as your order ships.
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U.S. Orders
We offer two shipping options for U.S. orders:
- Standard Shipping: 2-5 business days
- Expedited Shipping: 1-3 business days
Shipping options and rates will be displayed at checkout. Depending on the weight and destination of your order, we use USPS Priority, UPS Ground, UPS 3-Day Select, and UPS 2nd Day Air for delivery. Please note that orders shipped to Alaska, Hawaii, or other remote locations may experience delays.
Note: We do not ship to P.O. Boxes.
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International Orders
We currently offer international shipping via USPS First-Class International to Canada and Europe only.
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Overnight and Rush Delivery
If you need your order to be shipped overnight or via express delivery, please contact us in advance to ensure we are aware of the urgency. You can also note this request during checkout. An invoice will be sent to you for any additional shipping charges, and your order will not ship until the fees are paid.
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Important Shipping Information
By placing an order with O.N.W., you (the buyer) agree to be responsible for all shipping fees, as well as any applicable customs and import duties. In the case of returns or exchanges, you are also responsible for the cost of return shipping.
We are not responsible for lost or stolen packages. If you would like to purchase insurance for your order, please let us know, and we will send you an invoice for the additional fee.